Refund Policy

Due to the nature of international shipping and specialty sourcing, we do not accept returns for change of mind (e.g., wrong color, preference change, accidental purchase).

However, we will support you in the following cases:

✔ Wrong Item Received

If you experience an issue, please contact us within 48 hours of delivery with:

Your order number
Photos of the item
Photos of the packaging
Description of the issue

We will review your request and offer:

A refund (partial or full), or
A replacement (if available)

📦 Lost Packages

If a package is lost in transit, we will assist you in filing a claim with Japan Post. Resolution times vary depending on the postal service.

No refunds will be issued for packages delayed due to customs or local postal conditions.