Refund Policy

Due to the nature of international shipping and specialty sourcing, we do not accept returns/refund for change of mind (e.g., wrong color, preference change, accidental purchase).

However, we will support you in the following cases:

✔ Wrong Item Received

If you experience an issue, please contact us within 48 hours of delivery with:

1. Your order number
2. Photos of the item
3. Photos of the packaging
4. Description of the issue

We will review your request and offer:

• A refund (partial or full), or
• A replacement (if available)

📦 Lost Packages

If a package is lost in transit, we will assist you in filing a claim with Japan Post. Resolution times vary depending on the postal service.

No refunds will be issued for packages delayed due to customs or local postal conditions.