Shipping Information

All orders are handled and dispatched by us to ensure authenticity and quality control. Shipping costs are calculated at checkout based on destination country and total parcel weight.
Most items are sourced from Japan. However, due to high demand and product availability, select popular or exclusive items are sourced from other regions or authorized overseas suppliers. 

🚚 Shipping Methods

- Japan Post EMS (Express & Trackable)
- Airmail / Registered Airmail (for lighter parcels)

⏱ Estimated Processing & Delivery Time

For Japan-sourced products, delivery usually takes around 7 - 14 business days after dispatch.
For high-demand items or products sourced outside Japan, additional processing time is required for cross-border sourcing, inspection, and consolidation prior to shipment.

Estimated transit times after dispatch:
- USA: 7–14 business days
- Canada: 7–14 business days
- Europe / UK: 7–14 business days
- Asia: 7–10 business days
- Australia: 7–12 business days

Delivery timelines may vary due to customs clearance, local postal operations, public holidays, peak seasons, or factors beyond our control.

📦Consolidated Shipping (Pre-Orders & In-Stock)

If your order contains a mix of in-stock items and pre-order items, your entire order will be held and dispatched together once all pre-order items arrive. If you wish to receive in-stock items sooner, please purchase them in separate transactions.

🔎 Order Tracking & Packaging

All items are securely packaged for international transit and include full tracking. Tracking details will be emailed automatically upon dispatch. Please note that minor packaging creases or box wear occurring during transit does not qualify as product damage unless the item inside is impacted.

🧸 High-Demand & Special Products

Certain products or series:
- Are not manufactured or sold directly by Japan domestic sellers
- Require sourcing from other partner regions prior to shipment
- May require additional processing time before dispatch

These circumstances are standard for limited or exclusive collectibles and are not categorized as shipping delays.

⚠️ Customs, Duties & Taxes

Buyers are solely responsible for any customs fees, duties, VAT, or import taxes levied by local authorities. 
Note: Refusing to pay customs fees does not qualify for a full refund. Any return freight costs or fees incurred due to customs refusal will be deducted from any refund issued upon parcel return.

📍 Undelivered & Returned Parcels

Customers are responsible for providing accurate shipping details at checkout. If a package is returned to us due to an incorrect address, uncollected mail, failed delivery attempt, or unpaid customs duties, original shipping fees are non-refundable. Reshipping costs must be paid by the buyer before the parcel is resent to a valid address.

Customers will be notified upon returned parcel arrival. If no response or updated shipping address is provided within 60 calendar days, the order will be deemed abandoned and automatically cancelled without a refund.

🎟 Ichiban Kuji (Lottery) Special Arrangement

For all Ichiban Kuji and lottery-based purchases:

Release & Transit Time: Schedules follow official manufacturer releases.
Arrival Notification: Customers will be notified individually via email or Instagram DM once prizes arrive at our warehouse.
Shipping Fee Arrangement: Base product prices include estimated shipping for standard prizes. Oversized items (e.g., large plushies, cushions) will incur an additional calculated shipping surcharge prior to final dispatch.
14-Day Response Period: Surcharges must be settled within 14 calendar days of notification. Unclaimed items after 14 days will be considered abandoned without refund.
Final Agreement: Completing your purchase confirms acceptance of these terms and any potential prize-dependent shipping adjustments.

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Return & Refund Policy

Due to the nature of international shipping and specialty sourcing, we do not accept returns or refunds for change of mind (e.g., preference change, wrong color, accidental purchase).

We will happily assist you in the following cases:

- Wrong or Damaged Item Received
If you experience an issue, please contact us within 48 hours of delivery with:
1. Your order number
2. Clear photos of the item received
3. Clear photos of the shipping packaging and label
4. A brief description of the issue
We will review your submission and offer a replacement (if available) or a partial/full refund.

• Lost Packages
  If a package is confirmed lost in transit, we will assist you in filing an official claim with Japan Post. Claim resolution times depend on postal authority processes. No refunds are issued for delays caused by local postal conditions or customs clearance.

📌Important Notice

By placing an order with Kireimono, you acknowledge and agree to all terms, processing timelines, and shipping policies listed above and not limited to:

Processing times vary by product and source region. Additional sourcing and consolidation time may be required for specific items. Estimated delivery timeframes are targets and cannot be guaranteed.

Kireimono is not liable for delays, cancellations, or delivery issues resulting from events beyond our control (e.g., natural disasters, postal strikes, or customs holds).

We reserve the right to modify or cancel any order in cases of pricing errors, stock unavailability, or suspected fraudulent activity, with refunds issued accordingly.

Contact Information
For any inquiries or address updates regarding your pre-order, please contact us at contact@kireimono.com or via Instagram DM.