FAQ
FAQ
Q1. Are your products authentic?
Yes. All products are sourced from official, licensed, or reliable Japanese marketplaces.
Q2. Do you ship worldwide?
Yes.
Q3. How long does shipping take?
Shipping time depends on the destination: 3–10 business days on average.
Q4. Who pays customs or import taxes?
The buyer is responsible for any import fees charged by their country.
Q5. Can you help me find items not listed on your website?
Absolutely. Use our Find It For You service via Instagram DM or email.
Q6. What if my item arrives damaged?
Contact us within 48 hours with photos. We will offer a replacement or refund after reviewing the case.
Q7. Are pre-owned items safe to buy?
Yes — all second-hand items are inspected carefully before shipment.
Q8. Do you accept cancellations?
Orders cannot be canceled once the item has been purchased on your behalf.